No one really wants to read all of this, yet do you know that by accessing and using our website and services, you agree to be bound by these terms and conditions in their entirety? So please take a moment to read the following carefully.
WHAT ARE COOKIES?
Cookies are text files that are used to store pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us to make the website work properly, to make it more secure, and to provide a better user experience.
Like most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are primarily necessary for the proper functioning of the website and do not collect any of your personally identifiable information. Third-party cookies used on our website are primarily used to understand how the website operates, how you interact with our website, to ensure the security of our services, to provide advertisements that are relevant to you and, in the aggregate, to provide you with a better and improved user experience and to expedite your future interactions with our website.
WHAT TYPES OF COOKIES DO WE USE?
Essential: Some cookies are essential for you to benefit from all the features of our website. They allow us to maintain user sessions and prevent security threats. They do not collect or store any personal information. For example, these cookies allow you to log into your account, add products to your shopping cart and check out safely.
Statistics: These cookies store information, such as the number of visitors to the website, the number of unique visitors, the pages of the website visited, the source of the visit, etc. This data helps us to understand and analyze the performance of the website and where we can improve. This data helps us to understand and analyze the performance of the website and areas for improvement.
Functional: These are cookies that assist with certain non-essential features of our website. These features include embedding content, such as videos or sharing website content on social media platforms.
Preferences: These cookies help us keep track of your navigation settings and preferences, such as language preferences, in order to provide you with a better and more efficient experience the next time you visit the website.
Our website may provide you with links to other websites or services that are owned and operated by third parties and not affiliated with our company. Please understand that the websites linked to our website are independent and may also collect your personal information or cookie information. We cannot be responsible for how these third parties collect, use or disclose your personal information, nor can we guarantee or make any representations regarding the accuracy, timeliness and/or completeness of the information contained on these external websites.
ACCURACY OF INFORMATION
While we take all reasonable steps to ensure the accuracy of the information on this website, we cannot guarantee that the information or material on this website is current, accurate, error-free or complete. We will not be liable for any errors or omissions in the content of this website, including information relating to product descriptions, prices and availability (online shop). We reserve the right to correct, amend or update the information posted on this website at any time without notice. For online shops, the only recourse you have with respect to a purchase made through our website is to return it for a full or partial refund as outlined in the return policy.
DISCLAIMER / LIMITATION OF LIABILITY
Although we do our best to update and maintain the content of the website, errors and/or omissions may occur. Accordingly, this website, including the content and services provided, is provided to you “as is” and without warranties of any kind, either express or implied. We cannot guarantee that the functions of the website will be uninterrupted, free of errors, viruses or other harmful components.
Under no circumstances shall we be liable for any direct, indirect, incidental, special or consequential damages arising out of or in connection with the use of the website or the content or services or the inability to use them.
Privacy and Protection of Personal Information Policy
DEFINITION OF PERSONAL INFORMATION
Personal information does not include business contact information, such as your name, title, business address or telephone number.
INTERNAL GOVERNANCE PLAN
An internal committee oversees the retention, protection and destruction of personal information in accordance with a governance plan. Personal information that is no longer required will be destroyed gradually, while respecting operational requirements.
COLLECTION AND USE OF PERSONAL INFORMATION
We undertake to collect only the personal information of our employees, suppliers, customers and other collaborators necessary for the performance of our professional activities. Here are the details:
- First and last name
- Street address
- Other information essential to job retention (employees) and company opera-tions (suppliers and customers).
No personal information will be disclosed outside our organization and its activities. Please note that we do not use any biometric techniques.
We take all technological and human measures within our means to protect personal information against unauthorized use or external disclosure. Our employees are required to respect the confidentiality of the personal information we hold.
No information is collected without your consent. Please note that you automatically give your consent when using our online services. You can always withdraw your consent. To do so, simply contact us.
ACCESS TO PERSONAL DATA
You have a right of access to your personal data held by our organization. We invite you to contact our Privacy Officer in order to find out about its content, verify its accuracy, request modifications or deletion.
If you have a complaint, please contact us. We will deal with it as soon as possible.
SECURITY INCIDENT MANAGEMENT
In the event of a security incident involving personal information, we will take all necessary action in accordance with the privacy incident log.
If you have any questions or wish to have your personal information amended or deleted, please contact our Privacy Officer:
1100, Promenade du St-Maurice, Shawinigan (Québec) G9N 1L8
Last update: September 22, 2023